Shipping Policy

Once you place an order on iKat, the order details are reviewed before dispatch. Please provide accurate contact information and a complete delivery address to help us process your order smoothly.

• Order processing begins after your order has been received and any required confirmation is completed.
• We may contact you to verify your order or clarify your delivery details.
• Processing and dispatch times may vary depending on product availability, order volume and holidays.

iKat offers nationwide delivery across Pakistan, subject to the service availability of our delivery partners. Delivery to certain remote locations may require additional time or may not be available.

If you are unsure whether we deliver to your area, please contact our team before placing your order.

Shipping charges, where applicable, depend on the delivery location and the shipping arrangements available for your order. The applicable charges will be communicated or displayed during checkout or order confirmation.

Delivery time depends on your location, order processing requirements and courier operations. Your estimated delivery timeframe may be shared during order confirmation or dispatch.

• Orders are generally delivered after processing and handover to the courier.
• Deliveries to remote areas may take longer than deliveries to major cities.
• Weekends, public holidays, sales periods and unexpected disruptions may affect delivery.

Any delivery timeframe provided is an estimate and is not a guaranteed arrival date.

If tracking information is available for your shipment, please use the details provided by iKat or the courier to follow your parcel. Tracking updates may take some time to appear after dispatch.

If you have not received an update or need help locating your order, contact our customer support team with your order number and registered contact details.

Please double-check your name, phone number, city and complete shipping address before submitting your order. Incorrect or incomplete information can lead to delivery difficulties.

• Ensure someone is available to receive the parcel at the delivery address.
• If you need to correct your address, contact us as soon as possible. Changes may not be possible after dispatch.
• If delivery fails because the recipient is unavailable or the address is incorrect, additional delivery arrangements or charges may apply.

Although we aim to fulfil orders as smoothly as possible, delays can occasionally occur due to circumstances beyond our control.

These may include severe weather, courier service interruptions, public holidays, high order volumes, incorrect address information or other unexpected events. If your shipment appears delayed, please contact us so we can help you check its status.

We want you to receive the items you ordered in satisfactory condition. If your parcel arrives damaged, an item is missing, or you receive an incorrect product, please contact our team promptly after delivery.

Include your order number and clear photographs of the product and packaging, where relevant, so we can review the issue and guide you through the next steps.

Any exchange, return or resolution will be handled in accordance with our applicable Return & Exchange Policy.

If you need to change or cancel an order, contact us as soon as possible. We will review your request based on the current order status. Changes or cancellations may not be possible once an order has been dispatched.

Any approved cancellation or refund will be handled in accordance with our applicable order and refund policies.

iKat may update this Shipping Policy when necessary to reflect changes in our delivery arrangements or business practices. The latest version published on this page will apply to future orders, subject to applicable law.