Terms & Conditions

01Acceptance of Terms

By accessing, browsing or otherwise using this website, you acknowledge that you have read and understood these Terms & Conditions and agree to comply with them, together with any additional policies referenced on this website.

These terms apply to all website visitors, customers and other individuals who access or use the website. If you use the website on behalf of a business or another person, you confirm that you have the authority to accept these terms on their behalf.

02Use of Our Website

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the website.

You must not:

• Use the website for fraudulent, unlawful or misleading activities.
• Attempt to gain unauthorized access to our website, server or systems.
• Upload or distribute malicious software, harmful code or spam.
• Copy, scrape or commercially exploit website content without permission.
• Interfere with the website's performance, security or functionality.

We reserve the right to restrict or suspend access where reasonably necessary to protect the website, our customers or our legitimate business interests, subject to applicable law.

03Products & Descriptions

We make reasonable efforts to present our products, materials, colors, specifications and descriptions as accurately as possible. However, the appearance of a product may vary depending on your device, display settings, lighting and other factors.

Product images are provided for illustrative purposes unless otherwise stated. Minor differences in color, texture, finish, pattern or presentation do not necessarily mean that a product is defective or materially different from its description.

Product availability, specifications and displayed information may change without prior notice. We do not guarantee that every product shown on the website will always be available.

04Pricing & Payments

Prices, applicable taxes, delivery charges and available payment methods will be communicated through the website or checkout process, where applicable. The final amount payable should be reviewed before an order is submitted.

We make reasonable efforts to ensure pricing information is accurate. If a material pricing or listing error is discovered, we may contact you to clarify the error or cancel the affected order, subject to applicable law and any refund obligations.

You are responsible for providing accurate billing details and using an authorized payment method. Payment processing may be handled by third-party payment providers under their own terms and privacy practices.

Any additional taxes, customs duties or import charges, where applicable, will be handled in accordance with the information disclosed at checkout and applicable law.

05Orders & Cancellations

Submitting an order constitutes an offer to purchase the selected products. An order is not necessarily accepted until it has been confirmed by us or processed in accordance with the checkout terms.

We reserve the right to decline, limit or cancel an order where reasonably necessary, including in cases involving suspected fraud, inaccurate pricing, stock unavailability or an inability to verify essential order information. Any payment collected for an order that is cancelled will be refunded where required.

Please review your product selection, quantities, delivery address and contact details carefully before submitting an order. If you need to request a change or cancellation, contact us as soon as possible. Requests cannot be guaranteed once an order has been processed or dispatched.

06Shipping & Delivery

Delivery options, estimated timelines, shipping fees and service availability may vary according to the destination, product and delivery method selected.

Any delivery dates or timeframes provided are estimates unless expressly stated otherwise. Delays may occur because of courier operations, weather, public holidays, customs procedures or other circumstances beyond our reasonable control.

You are responsible for providing a complete and accurate delivery address and accessible contact information. Additional charges or delivery complications may arise from incorrect details, unsuccessful delivery attempts or destination-specific requirements, subject to applicable law.

If you experience a delivery issue, please contact us with your order reference and relevant details so that we can assist.

07Returns, Exchanges & Refunds

Returns, exchanges, cancellations and refunds are governed by the applicable return or refund policy published on our website and the consumer protection laws that apply to your purchase.

Where a return is permitted, you may be asked to provide proof of purchase and return the product in the condition required by the applicable policy. Eligibility, time limits, return shipping costs and refund processing times will depend on that policy and applicable law.

If you receive an incorrect, damaged or defective item, please contact us promptly and provide your order details and supporting photographs where appropriate.

08Intellectual Property

Unless otherwise stated, the website and its content, including text, graphics, photographs, logos, designs, page layouts and other materials, are owned by or licensed to their respective rights holders and are protected by applicable intellectual property laws.

You may browse the website and use its content for personal, non-commercial purposes. You must not reproduce, modify, republish, distribute, sell or commercially exploit any protected content without prior written authorization, except where permitted by law.

Nothing in these terms transfers ownership of any trademark, copyright, design or other intellectual property to you.

09Privacy & Security

We respect the importance of personal information. Information you submit through forms, checkout or other website features should be handled in accordance with our Privacy Policy and applicable data protection laws.

Depending on how the website operates, certain information may be processed by hosting providers, payment services, analytics tools or delivery partners to provide and maintain the services you request.

Although reasonable measures may be used to protect the website and submitted information, no internet transmission or electronic storage system can be guaranteed completely secure. Please do not submit sensitive information through an unverified channel.

10Third-Party Links & Services

Our website may contain links to third-party websites, tools or services for your convenience. These services may operate under separate terms, privacy policies and security practices.

We do not control third-party websites and are not responsible for their content, availability or practices, except to the extent responsibility cannot lawfully be excluded. Visiting external websites is at your own discretion.

11Disclaimers & Limitation of Liability

To the extent permitted by law, the website and its content are provided on an available basis without a guarantee that access will always be uninterrupted, error-free or compatible with every device.

We will not be responsible for losses arising from circumstances beyond our reasonable control or from unauthorized use of the website, except where such responsibility cannot be excluded under applicable law.

Nothing in these terms excludes or limits liability for fraud, willful misconduct, death or personal injury where exclusion is prohibited, or any consumer rights and other liabilities that cannot legally be waived or limited.

12Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims or reasonable costs arising directly from your unlawful use of the website, your material breach of these terms or your infringement of another person's rights.

This provision does not apply to the extent a claim results from our own unlawful conduct or where such an obligation would be prohibited by law.

13Changes to These Terms

We may update these Terms & Conditions when our website, business practices or legal obligations change. The revised version will be published on this page with an updated revision date.

Changes will apply from the effective date indicated in the published terms, subject to applicable law. We encourage you to review this page periodically to remain informed.

14Governing Law & Disputes

These terms are subject to the laws applicable to the business operating this website, without overriding any mandatory consumer protection rules that apply to you.

Any dispute relating to the website, products or these terms should first be raised with us so that the parties can attempt to resolve the matter in good faith. Where a dispute cannot be resolved informally, the appropriate legal process and jurisdiction will be determined in accordance with applicable law.

15Contact Information

If you have questions about these Terms & Conditions, product information, orders or any of our website policies, please contact us through the official contact details published on the IKAT website.

When contacting us about an order, please include your order reference, where applicable, and a clear description of your query so that we can assist you more efficiently.

Website: ikat.pk

Please use the website's verified Contact Us page for our current business email address, telephone number and other contact information.