Privacy Policy

1. Introduction

Welcome to IKAT, available at ikat.pk ("Website"). In this policy, "we", "our" and "us" refer to the business responsible for operating this Website, and "you" refers to its visitors and users.

This policy describes the types of personal information we may collect, why we may process it, how it may be shared, and the choices available to you.

By using this Website, you acknowledge that you have had the opportunity to read this policy. Where consent is legally required, we will request it separately.

2. Information We Collect

The information collected depends on how you use the Website and which features are available to you.

A. Information You Provide

If you contact us, submit a form, request information or otherwise communicate with us, you may provide information such as:

• Your name and contact details.
• Your email address and telephone number.
• The contents of messages, enquiries or feedback you send.
• Any other information you voluntarily choose to provide.

B. Technical and Usage Information

When you visit the Website, certain technical information may be collected automatically, depending on our hosting, security and analytics tools. This may include your IP address, browser type, device information, pages viewed, referral source and approximate usage timestamps.

C. Information from Other Sources

Where permitted by applicable law, we may receive limited information from service providers or platforms that support our Website and communications.

We do not intend to collect information that is unnecessary for the relevant purpose.

3. How We Use Your Information

Depending on the services and features you use, information may be processed for the following purposes:

• To respond to your questions, messages and enquiries.
• To provide information or services that you request.
• To operate, maintain and improve the Website.
• To understand website usage and improve user experience.
• To identify technical problems and protect website security.
• To prevent misuse, fraud, spam or other harmful activity.
• To comply with applicable legal obligations.

We will use personal information only where we have an appropriate legal basis, such as your consent, the performance of a requested service, a legitimate interest or a legal obligation, as applicable.

4. Cookies and Tracking Technologies

Our Website or its service providers may use cookies, pixels or similar technologies to support website functionality, remember preferences, improve performance and understand how visitors interact with the Website.

How Cookies May Be Used

• Essential cookies may support core website functions.
• Preference cookies may remember selected settings.
• Analytics cookies may help measure website performance.
• Other technologies may be used if enabled on the Website.

You can manage cookies through your browser settings. Blocking certain cookies may affect some website features. Where required by law, non-essential cookies will be used only after obtaining the necessary consent.

The actual cookies in use depend on the Website's installed tools and configurations. Please check the live website configuration before publishing this section as a definitive description of your cookie practices.

5. How We Share Information

We do not treat your personal information as something to sell. We may disclose information in limited circumstances, including:

• Service providers: Hosting, website maintenance, security, analytics and communication providers that help operate the Website.
• Legal requirements: Where disclosure is required by law or a valid legal process.
• Security and protection: Where reasonably necessary to investigate misuse, protect rights or address security incidents.
• Business changes: In connection with a merger, restructuring or transfer of business, subject to applicable privacy requirements.

Where appropriate, we expect service providers handling personal information on our behalf to use it only for authorized purposes and protect it appropriately.

6. Third-Party Websites and Services

Our Website may contain links to websites, services or platforms operated by third parties. These third parties may collect or process information under their own privacy policies and practices.

We do not control independent third-party websites and are not responsible for their privacy practices. We encourage you to review their policies before sharing personal information or using their services.

7. Data Security

We take reasonable steps, appropriate to the nature of the information and the risks involved, to protect personal information against unauthorized access, alteration, disclosure, loss or misuse.

However, no method of internet transmission or electronic storage is completely secure. We therefore cannot guarantee absolute security of information transmitted through or stored by online systems.

You should take reasonable precautions when sharing information online and avoid sending sensitive information through ordinary website forms unless specifically required and appropriately protected.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including responding to enquiries, maintaining relevant records, resolving disputes and meeting applicable legal requirements.

The appropriate retention period may vary depending on the type of information, the reason it was collected and any legal obligations that apply. When information is no longer required, it will be deleted, anonymized or securely disposed of where reasonably practicable and legally appropriate.

9. Your Privacy Rights and Choices

Depending on your location and the laws that apply, you may have certain rights regarding your personal information. These may include the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of information where legally applicable.
• Object to or request restrictions on certain processing.
• Withdraw consent where processing relies on your consent.
• Request a copy of information where a portability right applies.
• Lodge a complaint with the relevant data protection authority.

These rights are subject to applicable law, including exceptions and limitations. To make a privacy request, contact us using the details in the Contact Us section. We may need to verify your identity before responding.

If you receive optional marketing communications from us, you may unsubscribe using the instructions provided in those communications, where applicable.

10. Children's Privacy

This Website is not intended to collect personal information from children in violation of applicable law. We do not knowingly collect children's personal information where parental consent or another legal requirement has not been satisfied.

If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter and take appropriate steps where required.

11. International Data Transfers

Depending on the hosting infrastructure and service providers used by the Website, information may be processed or stored in countries other than your own. Where applicable, we will take steps required by relevant data protection laws to protect personal information during such transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website functionality, information practices, service providers or legal requirements.

Any revised version will be published on this page with an updated revision date. Where required by law, we will provide additional notice or request consent for material changes.